Job Description
We are seeking a detail-oriented and professional Night Shift Agent to join our elite hospitality team in the heart of Kansas City. As the guardian of our property during the evening hours, you will ensure our guests receive a seamless, safe, and luxurious experience while maintaining the highest standards of cleanliness and security.
In this pivotal role, you will be the primary point of contact for late-night arrivals and guests requiring assistance. We pride ourselves on our premium service and invite candidates who are passionate about guest satisfaction to apply.
Responsibilities
- Manage front desk operations, including check-ins, check-outs, and room key issuance.
- Conduct nightly security rounds and monitor surveillance systems to ensure guest safety.
- Perform night audit duties, balancing accounts, and reconciling daily financial reports.
- Process payments and handle cash fluctuations accurately.
- Respond to guest inquiries and resolve issues promptly to maintain 5-star service standards.
- Ensure public areas and restrooms are pristine during the shift.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hotel front desk or hospitality is preferred.
- Strong computer proficiency with Microsoft Office and Property Management Systems (PMS).
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Excellent communication skills and a professional demeanor.