Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Seattle! We're seeking passionate individuals to create unforgettable guest experiences as Front Desk Agents. No prior hospitality experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, benefits, and work in a vibrant downtown location surrounded by Pike Place Market and iconic Seattle attractions.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and concierge support
- Manage reservations and optimize room inventory using property management systems
- Resolve guest inquiries with professionalism and empathy
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards and safety protocols
- Contribute to positive team culture through open communication
Qualifications
- No experience necessary – we train motivated beginners!
- Exceptional communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexibility to work weekends, evenings, and holidays
- High school diploma or equivalent required