Job Description
Join our award-winning team at Grand Hotel Cleveland as a Front Desk Agent and become the heart of our guest experience! We're urgently seeking passionate hospitality professionals to deliver exceptional service in our downtown luxury property. This is your chance to shine in a fast-paced environment where your smile and problem-solving skills directly impact guest satisfaction. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Ohio's premier hospitality destinations.
Responsibilities
- Manage seamless check-in/check-out processes for all guests
- Handle reservations, payments, and billing transactions accurately
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management software (Opera) efficiently
- Provide local recommendations and personalized service
- Maintain meticulous records of guest interactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems (Opera preferred)
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational skills
- Flexible availability including nights/weekends/holidays
- Valid Ohio driver's license and reliable transportation