Job Description
Join our award-winning team at Hospitality Plus Resorts as a Front Desk Agent! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences in our vibrant downtown San Jose location. As the first point of contact, you'll create memorable impressions while managing check-ins, reservations, and guest inquiries. We provide comprehensive training, career growth opportunities, and a supportive team environment. If you're a people person with strong organizational skills and a desire to excel in hospitality, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using our property management system
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly and professionally
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local area recommendations and assistance to guests
- Maintain a clean, organized, and welcoming lobby environment
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficient with basic computer applications
- Ability to work flexible shifts including weekends and holidays
- Positive attitude and problem-solving mindset
- Valid California driver's license preferred