Job Description
Join our award-winning team at Grand Hospitality Group! We're seeking passionate individuals to deliver exceptional guest experiences at our Charlotte location. As a part-time hotel staff member, you'll be the face of our luxury brand while enjoying flexible schedules and a supportive work environment. We offer competitive pay, complimentary meal benefits, and opportunities for career advancement in the thriving hospitality industry. Perfect for students, career changers, and hospitality enthusiasts looking to make a difference!
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest inquiries
- Manage reservations and optimize room assignments using hotel management software
- Coordinate housekeeping operations to ensure impeccable room standards
- Handle guest complaints with professionalism and escalate complex issues appropriately
- Process payments and maintain accurate financial documentation
- Collaborate with dining, valet, and maintenance teams for seamless guest experiences
- Adhere to all safety protocols and emergency procedures
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Basic mathematical skills for cash handling and billing
- High school diploma or equivalent required
- Valid North Carolina driver's license (if driving responsibilities involved)
- Ability to lift 25 lbs and stand for extended periods