Job Description
Join our award-winning hospitality team at Grand Sierra Resort, Fresno's premier luxury destination! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive benefits, growth opportunities, and a dynamic work environment in California's Central Valley.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation modifications and confirmations with precision
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and maintain accurate financial records
- Market hotel amenities and local attractions to enhance guest experiences
- Uphroom all safety and security protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license preferred
- Basic computer literacy and cash handling experience
- Spanish fluency strongly preferred
- High school diploma or equivalent required