Job Description
Join our award-winning team as a Part-Time Front Desk Agent at Denver's premier boutique hotel! We're seeking charismatic individuals to deliver exceptional guest experiences while supporting our dynamic hospitality operations. Enjoy flexible shift work in a vibrant downtown location with growth opportunities into full-time roles and management paths.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, requests, and resolve service issues with empathy
- Process payments, manage billing discrepancies, and maintain cash drawer accuracy
- Coordinate with housekeeping, maintenance, and security teams
- Execute checklists for opening/closing procedures and safety compliance
- Upsell hotel amenities and local attractions to enhance guest stays
Qualifications
- 1+ years customer service experience in hospitality or retail
- Proficiency with hotel management systems (e.g., Opera, Amadeus)
- Strong problem-solving and conflict resolution skills
- Flexible availability including evenings, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Ability to stand for extended periods and lift up to 25 lbs