Job Description
Join our dynamic hospitality team as a Front Desk Agent at the prestigious Grand Bay Hotel & Suites in Oakland! We're seeking a customer-focused professional to create memorable experiences for our diverse clientele. As the first point of contact, you'll embody our brand's excellence while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of Oakland.
Responsibilities
- Efficiently manage guest check-in/out procedures using hotel management systems
- Handle reservation modifications and inquiries with exceptional service standards
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Actively upsell hotel amenities and services to enhance guest experience
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and organizational abilities
- Valid California driver's license (if required for errands)