Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group in Wichita! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our vibrant downtown location. This full-time shift-based role offers competitive pay, comprehensive benefits, and growth opportunities in the heart of Kansas' hospitality industry. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries and resolve issues promptly using problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems to manage reservations and room availability
- Uphold brand standards through exceptional customer service
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Basic math and cash-handling accuracy
- Valid driver's license for valet duties
- Positive attitude and stress management abilities