Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in beautiful Charlotte, NC! We're seeking passionate individuals to deliver exceptional guest experiences at our premier downtown hotel. No prior experience required – we provide comprehensive training for motivated team players. Enjoy competitive pay, flexible scheduling, and clear advancement pathways in the hospitality industry. If you're a people person with a strong work ethic, this is your opportunity to launch a rewarding career in one of America's fastest-growing cities!
Responsibilities
- Provide warm, efficient check-in/check-out services for hotel guests
- Manage reservations and room assignments using our property management system
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and local attractions to enhance guest satisfaction
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Basic computer proficiency (training provided)
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including nights, weekends, and holidays
- No hospitality experience necessary – we train all new hires!