Job Description
Join the vibrant heart of NYC's hospitality scene as a Night Shift Hotel Agent at our prestigious downtown location. Experience the energy of the city that never sleeps while delivering exceptional service to global travelers. We offer competitive compensation, comprehensive benefits, and opportunities for career growth within our award-winning hotel chain. Your night shift schedule allows you to enjoy the city's daytime attractions while building a rewarding hospitality career.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency during overnight hours
- Handle guest inquiries, requests, and resolve issues with exceptional problem-solving skills
- Monitor security systems and ensure hotel safety protocols are strictly followed
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage financial transactions accurately
- Prepare end-of-night reports and maintain detailed documentation
- Act as the primary point of contact for emergency situations overnight
Qualifications
- Minimum 1 year of hotel front desk or guest services experience
- Proven ability to work independently during overnight shifts
- Strong customer service orientation with conflict resolution skills
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Excellent communication and multitasking abilities
- Flexibility to work weekends, holidays, and overnight shifts
- Basic knowledge of NYC attractions and transportation systems
- Valid New York State driver's license preferred