Job Description
Join our award-winning luxury hotel in the heart of downtown Louisville! We're seeking passionate hospitality professionals to create unforgettable guest experiences at Kentucky's premier destination. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in the city's bustling entertainment district.
Grand Louisville Hotel offers comprehensive training, health benefits, and employee discounts. Perfect for career-driven individuals who thrive in fast-paced environments and appreciate Southern hospitality.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing systems with precision
- Respond promptly to guest inquiries and resolve service issues
- Coordinate with housekeeping and maintenance teams for flawless operations
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain accurate guest records and confidential information
- Execute emergency procedures and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Valid Kentucky driver's license and reliable transportation
- High school diploma or equivalent required