Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Plaza Hotel in New York, Illinois! We're seeking a friendly, detail-oriented professional to create exceptional guest experiences during flexible shift hours. This part-time role is perfect for individuals seeking work-life balance while delivering outstanding service in a fast-paced environment. If you're passionate about hospitality and thrive in shift-based work, apply today to become part of our award-winning team!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage phone calls and guest inquiries with exceptional professionalism
- Process payments and operate property management systems
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Handle emergency situations calmly and according to protocol
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience preferred
- Proficiency with reservation software and MS Office Suite
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Strong attention to detail and organizational abilities
- Basic knowledge of local attractions and services
- Valid driver's license and reliable transportation