Job Description
Join our award-winning hospitality team at Pacific View Hotel & Resort, where coastal elegance meets exceptional service. We're seeking charismatic Front Desk Agents to create unforgettable experiences for our discerning guests in sunny San Diego. As the first point of contact, you'll embody our brand's commitment to luxury and personalized service while managing seamless check-in/check-out processes. Enjoy flexible scheduling, competitive compensation, and a vibrant work environment steps from iconic beaches and attractions. Perfect for hospitality professionals seeking part-time opportunities with growth potential.
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out procedures
- Manage room reservations, modifications, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet teams for flawless operations
- Utilize Opera PMS software to maintain accurate guest records and inventory
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash floats, and reconcile daily transactions
- Act as local tourism ambassador recommending attractions and dining experiences
Qualifications
- Minimum 1 year front desk or customer service experience in luxury hospitality
- Proficiency in property management systems (Opera PMS preferred)
- Exceptional communication skills and multilingual abilities (Spanish highly valued)
- Strong problem-solving abilities and conflict resolution expertise
- Flexible availability including evenings, weekends, and holidays
- Valid California driver's license and reliable transportation
- Professional appearance and polished demeanor
- Ability to multitask in fast-paced environment