Job Description
Join the vibrant hospitality scene of New Orleans as a Front Desk Agent at the Grand Orleans Hotel! We're seeking charismatic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, flexible scheduling, and the opportunity to showcase your service excellence in the heart of the French Quarter. Perfect for night owls and early birds alike!
Responsibilities
- Check-in/out guests efficiently with warm hospitality
- Manage reservations and room assignments accurately
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute emergency procedures during assigned shifts
- Upsell hotel amenities and local experiences
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Flexible availability for day/evening/night shifts
- Proficient with hotel management systems
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight shifts
- Basic knowledge of New Orleans attractions preferred
- Valid driver's license for airport shuttle duties