Job Description
Join our award-winning team at Grand Hotel Portland as a Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences in the heart of downtown. Perfect for career starters, this role offers comprehensive training, competitive benefits, and growth opportunities within our luxury hotel chain. Enjoy a vibrant work environment with discounts on local attractions and dining.
Responsibilities
- Manage guest check-in/check-out processes with speed and accuracy
- Handle reservations, inquiries, and guest requests via phone/in-person
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) efficiently
- Resolve guest concerns with professionalism and empathy
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 1+ years customer service experience (hospitality background a plus)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic proficiency in reservation systems
- Flexibility to work evenings, weekends, and holidays
- Valid Oregon driver's license (if required for errands)
- Positive attitude with problem-solving mindset