Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Plaza Hotel in Columbus! We're seeking charismatic professionals to create unforgettable guest experiences while managing dynamic day/night/weekend shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Ohio's thriving tourism industry.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes and concierge support
- Manage room reservations, billing inquiries, and guest requests with precision
- Maintain accurate guest records and room status updates in property management systems
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Resolve guest concerns promptly and escalate complex issues to management
- Execute cash handling procedures and financial transactions accurately
- Collaborate with security team during overnight shifts for guest safety protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Columbus attractions and transportation
- Valid Ohio driver's license for occasional errands
- Professional appearance and multilingual abilities (Spanish/Chinese a plus)