Job Description
Join our award-winning luxury hotel in the heart of New Orleans' vibrant French Quarter! We're seeking a charismatic Night Shift Front Desk Agent to deliver exceptional guest experiences during our busiest hours. Enjoy competitive pay, comprehensive benefits, and the unique opportunity to work in one of the world's most iconic cities. Your role will be pivotal in creating memorable stays for international travelers and local guests alike. We offer paid training, career advancement opportunities, and a dynamic team environment.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries and resolve issues with discretion and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Execute emergency procedures and maintain safety protocols
- Upsell hotel services and amenities to enhance guest experiences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in property management systems (Opera preferred)
- Ability to work flexible schedules including weekends/holidays
- Strong attention to detail and multitasking abilities
- Valid Louisiana hospitality certification (or willingness to obtain)
- Basic knowledge of New Orleans attractions and services
- Fluent in English; Spanish/French a plus