Job Description
Join our dynamic hospitality team as a Front Desk Agent in vibrant Austin! We're seeking friendly, energetic individuals to create memorable guest experiences at our downtown property. No experience required – we provide comprehensive training! Enjoy competitive pay, weekly direct deposit, and opportunities for career growth. Be the welcoming face of our brand while mastering check-in/check-out procedures, managing reservations, and solving guest inquiries with professionalism.
Responsibilities
- Efficiently manage guest check-in/check-out procedures with PMS software
- Handle reservation inquiries and modifications via phone/email
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly with exceptional service
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain organized front desk operations and documentation
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn systems
- Customer service-oriented mindset
- Ability to multitask in a fast-paced environment
- Flexibility to work weekends, evenings, and holidays
- No prior experience necessary – training provided!