Job Description
Join our award-winning team at Grand Ole Opry Hotel as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in Nashville's vibrant hospitality scene. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities. If you're passionate about service and thrive in fast-paced environments, apply today to become part of our family!
Responsibilities
- Manage check-in/check-out processes with efficiency and accuracy
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain secure financial transactions
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera) effectively
- Upsell hotel amenities and services to enhance guest experience
- Maintain detailed records of guest preferences and feedback
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Nashville attractions and transportation
- High school diploma or equivalent required
- Valid Tennessee driver's license preferred