Job Description
Join our award-winning downtown Cleveland hotel and become the first point of contact for our distinguished guests. As a Front Desk Agent, you'll embody luxury hospitality while managing check-ins, reservations, and guest requests with precision and warmth. We seek a polished professional who thrives in fast-paced environments and takes pride in creating memorable experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within our premier hospitality brand.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera PMS system
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly with discretion and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, valet, and concierge teams
- Upsell room upgrades and premium services
- Execute emergency procedures with calm professionalism
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Ohio driver's license (if valet duties required)
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of Cleveland attractions and transportation
- High school diploma or equivalent