Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Philadelphia. This full-time role offers competitive pay, comprehensive benefits, and career growth within our luxury hospitality brand. If you thrive in fast-paced environments and excel at creating memorable guest interactions, apply today!
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and complaints with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for seamless operations
- Provide local recommendations and concierge services
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Pennsylvania hospitality certification preferred
- Flexible availability including nights/weekends/holidays
- Basic math and cash handling accuracy
- Fluency in English; Spanish a plus