Job Description
Join our dynamic hospitality team at Grand Plaza Hotel, where every guest interaction creates memorable experiences! We're seeking energetic Front Desk Agents to serve as the first point of contact for our valued guests in the heart of San Antonio. This entry-level role offers comprehensive training, career advancement opportunities, and a vibrant work environment in one of Texas' most exciting cities. Enjoy competitive pay, flexible shift schedules, and a supportive team culture that celebrates your contributions to our guests' stay.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries accurately
- Handle guest requests and complaints promptly with solutions-oriented approach
- Maintain accurate shift reports and occupancy documentation
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and operate PMS software with precision
- Uphold brand standards through professional appearance and conduct
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and familiarity with reservation systems
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and organizational abilities
- Customer service experience preferred but not required
- Must be authorized to work in the United States
- Positive attitude and problem-solving mindset