Job Description
Join our award-winning team at Harbor View Hotels in sunny San Diego! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our luxury waterfront property. As the first point of contact, you'll create memorable moments while managing reservations, check-ins/check-outs, and resolving inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and career growth in one of America's most vibrant cities. Apply today to become part of our hospitality family!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest complaints and service requests promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera/PMS) effectively
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of San Diego attractions and transportation
- Flexible availability including nights/weekends/holidays
- Valid California driver's license preferred
- High school diploma or equivalent required