Job Description
Join our award-winning team at Grand Hotel Jacksonville as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our luxury waterfront property. This is a high-impact role perfect for hospitality enthusiasts ready to elevate their career in Florida's vibrant tourism hub. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment.
Responsibilities
- Deliver personalized check-in/out experiences with warm hospitality
- Manage reservations, room assignments, and billing systems
- Resolve guest inquiries promptly and exceed service expectations
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling strategies for hotel amenities and services
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency in Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license required
- Professional appearance and positive attitude
- Strong problem-solving abilities under pressure
- High school diploma or equivalent