Job Description
Welcome to Oakland Grand Hotel, where we pride ourselves on delivering exceptional hospitality experiences to every guest who walks through our doors. We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team.
As the first point of contact for our guests, you will set the tone for their entire stay. We offer a competitive salary, weekly paychecks, and a supportive work environment in the heart of Oakland. If you have a passion for service and want to grow your career in the hospitality industry, we want to hear from you!
Why Join Us?
- Weekly Payroll
- Opportunities for Advancement
- Employee Discounts
- Modern Work Environment
Responsibilities
- Greet and welcome guests warmly upon arrival, managing the check-in and check-out processes efficiently.
- Answer incoming phone calls and emails, addressing inquiries and routing messages to appropriate departments.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Process payments and handle cash transactions with accuracy and care.
- Assist guests with local recommendations, directions, and special requests to ensure a memorable stay.
- Monitor security cameras and access control systems to ensure the safety and security of guests and property.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in a front desk or hospitality role is preferred but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Proficient in Microsoft Office Suite and property management systems.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving abilities and a customer-first attitude.