Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Nashville! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our premium downtown location. This is your chance to be the first point of contact for travelers worldwide while building a rewarding career in hospitality. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of America's most vibrant cities. Apply today and start your journey with us!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and manage financial transactions securely
- Coordinate with housekeeping and maintenance departments for guest requests
- Utilize property management systems (PMS) for daily operations
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hotel or customer service experience
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Nashville attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Valid Tennessee driver's license preferred