Job Description
Join our award-winning luxury hotel in the heart of Boston as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences while managing seamless check-in/check-out processes. This role is perfect for hospitality enthusiasts who thrive in dynamic environments and take pride in creating memorable stays.
As the first point of contact, you'll embody our brand's commitment to excellence while handling reservations, managing VIP requests, and resolving guest inquiries with poise. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hospitality group.
Responsibilities
- Efficiently manage guest check-in/check-out procedures while maintaining accuracy in reservation systems
- Deliver personalized service by anticipating guest needs and providing local recommendations
- Resolve guest inquiries and concerns with proactive problem-solving skills
- Coordinate with housekeeping, maintenance, and concierge teams to ensure flawless operations
- Process payments and manage billing transactions securely
- Maintain detailed records of guest preferences and special requests
- Uphold brand standards through professional appearance and communication
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication skills with fluency in English; multilingual candidates preferred
- Ability to multitask in fast-paced environments with strong attention to detail
- Valid Massachusetts hospitality license (ServSafe Alcohol certified)
- Professional demeanor with ability to remain calm under pressure
- Strong problem-solving skills with a solutions-oriented mindset