Job Description
Step into the heart of hospitality excellence with Grand Capital Hotel! We're seeking charismatic Front Desk Agents to deliver unforgettable experiences in Washington DC's premier luxury destination. As the first point of contact, you'll embody our commitment to sophistication and personalized service. Join our award-winning team where every interaction matters and your career growth is nurtured.
Why Choose Us?
- Competitive compensation with performance incentives
- Comprehensive benefits package including health/dental/vision
- Tuition reimbursement programs
- Exclusive employee discounts and travel perks
- Fast-track career advancement pathways
Responsibilities
- Deliver exceptional guest check-in/check-out experiences
- Manage reservations and optimize room assignments
- Resolve guest inquiries with proactive problem-solving
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium services
- Utilize Opera property management system
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proven expertise in Opera/Fidelio systems
- Exceptional communication and conflict resolution skills
- Ability to thrive in high-pressure peak periods
- Valid Washington DC Food Handler's certification
- Associate degree in Hospitality preferred
- Flexible availability including nights/weekends/holidays
- Multilingual capabilities (Spanish/French) highly valued