Job Description
Join our award-winning team as a Front Desk Agent and be the first point of contact for our valued guests at the luxurious Grand Hotel Richmond. This entry-level position offers exceptional growth opportunities within the hospitality industry, combining daily operational excellence with guest satisfaction excellence. We provide comprehensive training and a supportive environment to launch your career in luxury hospitality.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using our property management system
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Process payments and maintain accurate financial transaction records
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk environment
- Collaborate with cross-departmental teams during peak operational periods
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or hospitality experience preferred
- Proficiency with basic computer systems and reservation software
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Positive attitude with strong problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of local attractions and services