Job Description
Join our award-winning team at Grand Tampa Hospitality as a Front Desk Agent and kickstart your career in the vibrant heart of Florida's hospitality scene. We're seeking energetic, guest-focused individuals to deliver exceptional service to our international clientele. No experience? No problem! We provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a dynamic work environment in one of Tampa's premier locations.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel management systems
- Handle reservation inquiries, bookings, and modify existing reservations
- Provide personalized local recommendations and assist with guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate records of guest interactions and payment transactions
- Collaborate with housekeeping, maintenance, and dining teams
- Uphold brand standards through professional appearance and communication
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Positive attitude with strong customer service orientation
- Basic computer literacy and willingness to learn new systems
- Ability to multitask in a fast-paced environment
- No prior experience necessary - full training provided
- Must be available to work weekends, evenings, and holidays
- Valid work authorization required