Job Description
Join our award-winning luxury hotel in the heart of Dallas! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while managing check-in/out processes. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. If you thrive in fast-paced environments and possess exceptional hospitality skills, we want to meet you!
Responsibilities
- Efficiently manage guest check-in/out procedures using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Process payments and manage cash drawer responsibilities accurately
- Upsell hotel amenities, dining options, and local attractions
- Maintain detailed guest records and reservation information
- Ensure lobby and reception area remain immaculate at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak hours
- Valid Texas driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Dallas attractions and transportation options
- High school diploma or equivalent required