Job Description
Join Boston's premier hospitality destination as a Front Desk Agent! The Beacon Hill Hotel is seeking charismatic professionals to deliver exceptional guest experiences in our luxurious downtown location. Enjoy competitive pay, flexible shift work, and career growth in an award-winning environment. Perfect for hospitality enthusiasts who thrive in dynamic settings!
Responsibilities
- Seamlessly check-in/out guests using PMS systems while maintaining accuracy
- Manage reservations, room assignments, and special guest requests
- Process payments, handle cash operations, and reconcile daily transactions
- Resolve guest inquiries with professionalism and proactive problem-solving
- Coordinate with housekeeping and maintenance teams for flawless operations
- Uphold brand standards through impeccable service and attention to detail
Qualifications
- 1+ years hospitality or customer service experience required
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Proficiency with Opera, Fidelio, or similar PMS systems
- Strong multitasking abilities under pressure
- High school diploma; hospitality certification preferred