Job Description
Join our award-winning team as a Front Desk Agent at the heart of Minneapolis! We're seeking enthusiastic professionals to create memorable guest experiences at our luxury downtown hotel. No prior experience required – we provide comprehensive training for motivated individuals passionate about hospitality. Enjoy competitive pay, benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using PMS systems
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Exceptional customer service mindset
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Flexible availability including nights/weekends
- No experience necessary – training provided!
- Positive attitude and team player mentality