Job Description
Join our award-winning luxury hotel in the heart of Raleigh! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations using Opera property management system
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Conduct safety and security protocols
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Strong communication and problem-solving abilities
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Raleigh attractions and services
- High school diploma or equivalent required
- Valid driver's license preferred