Job Description
Join our award-winning team at Grand Hotel San Francisco as an Entry-Level Front Desk Agent! We're seeking energetic, customer-focused individuals to deliver exceptional hospitality experiences in the heart of the city. This full-time position offers competitive pay, flexible shift scheduling, and comprehensive training for career growth in the luxury hospitality industry. If you thrive in fast-paced environments and love creating memorable guest interactions, apply today!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests with prompt, professional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional guest interactions
- Handle emergency situations with composure and follow protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in property management software (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic math and cash handling accuracy
- Multilingual skills (Spanish/Chinese) highly desirable
- Valid California driver's license and reliable transportation