Job Description
Join our award-winning team at the prestigious Oceanview Resort & Spa as a Front Desk Agent! We're seeking charismatic professionals to create memorable first impressions for our global guests. This part-time shift-based role offers flexible scheduling while delivering exceptional hospitality experiences in Long Beach's premier coastal destination.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservation inquiries and optimize room occupancy rates
- Resolve guest concerns promptly using conflict resolution best practices
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Operate property management systems (e.g., Opera, Amadeus)
- Uphold brand standards while maintaining a welcoming lobby environment
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS software and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license (preferred)
- Basic foreign language skills (Spanish/Japanese a plus)
- High school diploma or equivalent required
- Ability to stand for extended periods