Job Description
Are you a dedicated professional with a passion for hospitality? The Grand Hotel San Diego is seeking a dynamic Front Desk Agent to join our award-winning team. We pride ourselves on delivering exceptional guest experiences in the heart of sunny California. If you have a knack for problem-solving and a warm smile, we want to meet you.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive salary, comprehensive benefits, and a vibrant work environment.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle guest inquiries, requests, and complaints with patience and professionalism.
- Process payments and manage cash transactions accurately.
- Assist with reservations, room assignments, and lobby management.
- Ensure the front desk area is clean, organized, and welcoming.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet standards.
- Uphold hotel security protocols and safety procedures at all times.
Qualifications
- High school diploma or equivalent required.
- Previous hospitality experience is preferred but not mandatory for the right candidate.
- Strong communication and interpersonal skills.
- Proficiency with computer systems and reservation software.
- Ability to work flexible shifts, including weekends and holidays.
- Ability to stand for extended periods and lift light objects.
- Fluent in English; additional languages are a plus.