Job Description
Embark on your hospitality career with Grand Seattle Hotel! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in our downtown Seattle location. This entry-level position offers competitive pay, flexible shift schedules, and growth opportunities within our award-winning hotel chain. Join a team where your smile and dedication create lasting memories for travelers from around the world.
Responsibilities
- Efficiently check guests in/out using hotel management systems
- Handle phone reservations and guest inquiries with professionalism
- Process payments and manage cash transactions accurately
- Coordinate with housekeeping/maintenance for guest requests
- Maintain organized front desk areas and lobby ambiance
- Resolve guest complaints promptly and escalate when necessary
- Assist with luggage and provide local area recommendations
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings/weekends/holidays)
- Attention to detail in financial transactions
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods