Job Description
Join our award-winning team at Grand Hotel Tucson as an Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences. Immediate hire opportunity for those who thrive in fast-paced hospitality environments. Enjoy competitive pay, comprehensive benefits, and career growth in Tucson's premier luxury destination. Apply today to start your journey in premium guest service!
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Resolve guest inquiries with empathy and local expertise
- Coordinate housekeeping/maintenance requests seamlessly
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades/dining packages
- Handle emergency situations per hotel protocols
- Collaborate with cross-departmental teams for flawless operations
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera/Sabre PMS systems
- Exceptional communication and conflict resolution skills
- Valid Arizona driver's license preferred
- Flexible availability including nights/weekends
- Basic knowledge of Tucson attractions/services
- Ability to stand 8+ hours per shift
- High school diploma or equivalent required