Job Description
Join our award-winning Nashville hotel team as a Front Desk Agent and become the heart of our guest experience! We're urgently seeking energetic professionals to deliver exceptional service in Music City's vibrant hospitality scene. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Tennessee's most dynamic destinations. Apply today to start your journey with us!
Responsibilities
- Check-in/check-out guests efficiently while maintaining accuracy in reservations and billing
- Manage guest inquiries and resolve concerns promptly using problem-solving skills
- Operate hotel management systems (PMS) with precision and attention to detail
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences and revenue
- Process payments and maintain accurate financial documentation
- Uphold brand standards through personalized guest interactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Tennessee driver's license (if required for errands)
- Basic knowledge of Nashville attractions and local transportation
- High school diploma or equivalent required
- Ability to stand for extended periods and lift up to 25 lbs