Job Description
Join our award-winning luxury hotel in the heart of Atlanta! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to excellence while handling reservations, check-ins/outs, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Atlanta's thriving hospitality scene. Apply now and become part of our dynamic team!
Responsibilities
- Manage seamless guest check-in/out procedures with attention to detail
- Handle reservation inquiries and modifications using Opera PMS
- Resolve guest complaints promptly with solution-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local area recommendations and concierge services
- Maintain clean and organized front desk environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid Georgia driver's license preferred
- Basic knowledge of Atlanta attractions and transportation
- Ability to multitask in fast-paced environment
- High school diploma or equivalent required