Job Description
Join our award-winning luxury hotel in the heart of San Francisco! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays.
As the first point of contact for our international guests, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism and warmth. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location.
Responsibilities
- Efficiently manage guest check-in/check-out processes and room assignments
- Handle reservation inquiries and modifications using property management systems
- Process payments, maintain accurate billing records, and manage cash handling
- Resolve guest complaints promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and other departments for seamless operations
- Provide local recommendations and assist with guest requests
- Maintain cleanliness and organization of the front desk area
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Valid California driver's license (preferred)
- Fluency in English; Spanish or Mandarin highly valued