Job Description
Join our vibrant hospitality team as a Front Desk Agent at Grand Hotel Sacramento! We're seeking enthusiastic entry-level professionals to deliver exceptional guest experiences in our dynamic downtown location. This shift-based role offers comprehensive training, career growth opportunities, and a supportive team environment. Perfect for detail-oriented individuals passionate about service excellence!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams
- Maintain a clean and organized front desk area
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Basic computer proficiency (MS Office, reservation systems)
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Flexible availability for morning/afternoon/evening/weekend shifts
- Professional appearance and positive attitude