Job Description
Join our award-winning team at Pacific Gateway Hospitality, where we redefine guest experiences in the heart of San Diego's vibrant harbor district. As a Front Desk Agent, you'll be the welcoming face of our luxury boutique hotel, creating memorable moments for international travelers and business professionals alike. Enjoy competitive compensation, flexible shift scheduling including nights/weekends, and comprehensive benefits including health insurance and 401k matching. Our culture thrives on professionalism, positivity, and career advancement opportunities.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out procedures and concierge support
- Manage room reservations and occupancy using Opera property management system
- Handle guest inquiries, complaints, and special requests with diplomacy and efficiency
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Execute daily audits and generate operational reports for management review
- Uphold brand standards through meticulous attention to detail in all guest interactions
Qualifications
- Minimum 1 year hospitality or customer service experience in a high-volume environment
- Proficiency with property management systems (Opera, Fidelio, or similar)
- Exceptional communication skills in English; bilingual Spanish highly valued
- Ability to multitask effectively during peak check-in periods
- Strong problem-solving abilities and conflict resolution expertise
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished interpersonal demeanor
- Basic knowledge of San Diego attractions and transportation systems