Job Description
Join our award-winning team as a Front Desk Agent at Grand Plaza Hotel in Washington, IL! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced environment. Enjoy the stability of weekly pay, flexible shift schedules, and opportunities for career growth. If you thrive in hospitality and value teamwork, this role is your gateway to success!
Responsibilities
- Check guests in/out efficiently using PMS systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve concerns promptly
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service
- Maintain accurate guest records and reports
Qualifications
- Previous front desk or hospitality experience preferred
- Strong communication and interpersonal skills
- Proficiency in reservation systems (e.g., Opera)
- Ability to work flexible shifts (days/evenings/weekends)
- Basic math and cash handling skills
- Problem-solving and conflict resolution abilities
- High school diploma or equivalent
- Positive, guest-focused attitude