Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and launch your hospitality career in the heart of California! We're seeking energetic, guest-focused individuals to deliver exceptional experiences at our flagship property. This entry-level role offers comprehensive training, growth opportunities, and a supportive environment where you'll master guest services, reservation systems, and premium hospitality standards. Perfect for recent graduates or career changers passionate about creating memorable stays.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Operate hotel management systems (PMS) and maintain accurate records
- Collaborate with housekeeping, concierge, and security teams
- Process payments and maintain secure cash handling procedures
- Uphold brand standards through meticulous attention to detail
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years customer service experience (hospitality a plus)
- Proficiency in reservation systems and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and organizational abilities
- Professional appearance and positive, approachable demeanor
- Authorized to work in the United States