Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Chicago! We're seeking a dynamic professional to deliver exceptional guest experiences during overnight shifts. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in the vibrant hospitality industry.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints with exceptional service
- Coordinate with housekeeping and security teams for seamless operations
- Maintain accurate guest records and departmental reports
- Execute emergency protocols and safety procedures during overnight shifts
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in property management systems (e.g., Opera, IDS)
- Strong problem-solving and conflict resolution skills
- Exceptional communication and multitasking abilities
- High school diploma or equivalent required
- Valid Illinois driver's license preferred