Job Description
Join our award-winning downtown Chicago hotel team as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our iconic Michigan Avenue location. As the first point of contact, you'll create memorable arrivals and departures while managing reservations, payments, and guest requests with precision and warmth. Perfect opportunity for hospitality enthusiasts looking to grow their career in Chicago's vibrant tourism sector.
Responsibilities
- Efficiently manage guest check-in/check-out procedures with attention to detail
- Process reservations, modifications, and cancellations using hotel management systems
- Handle guest inquiries, requests, and complaints with exceptional service standards
- Process payments, manage billing, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and security departments
- Perform concierge duties including restaurant bookings and local recommendations
- Maintain accurate records and follow security protocols
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years customer service experience, hotel front desk preferred
- Proficiency in hotel management systems (Opera, Opera Cloud)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Strong attention to detail and organizational skills
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Chicago attractions and transportation