Job Description
Are you a people person looking for a rewarding role with a team that values your time? Memphis Hospitality Solutions is currently seeking a dedicated Front Desk Agent to join our growing team. We pride ourselves on exceptional service and offer the flexibility of shift work combined with the financial security of weekly pay.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We are looking for a professional who is organized, friendly, and ready to contribute to a positive work environment. If you are looking for local careers in Memphis, TN, this is the perfect opportunity for you.
Why Join Us?
• Weekly Pay: Get paid on time, every week.
• Flexible Shift Work: Choose shifts that fit your lifestyle.
• Professional Growth: Opportunities for advancement within the hospitality industry.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the front desk operations, including check-ins, check-outs, and room assignments.
- Answer incoming phone calls and emails professionally, responding to inquiries and directing calls as needed.
- Handle guest complaints and requests efficiently, escalating issues to management when necessary.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and handle cash transactions accurately.
- Assist with administrative tasks such as filing, data entry, and maintaining guest records.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a front desk, hospitality, or customer service role is preferred.
- Strong communication and interpersonal skills with a professional demeanor.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, MS Excel).
- Must be able to stand for extended periods and lift light objects (up to 25 lbs).
- Reliable transportation is a must.